Terms & Conditions

 

Orders

All Saint Ann Fine Jewelry orders are made to order in Los Angeles.  All orders go into production when paid in full by the customer and take approximately 3-4 weeks for delivery.  We do offer rush orders for an additional fee.  Please contact info@saintannjewelry.com and a sales representative will let you know how fast we can complete your rush order and provide you with the additional cost of the purchase.

 

Shipping

Saint Ann Jewelry offers complimentary USPS shipping within the United States. We will ship 2nd Day Air or Next Day Air upon request. These express shipments are subject to additional charges. In some cases, 2-Day and Next Day will not be available. 

We cannot accept responsibility for lost packages without proof of delivery.

International shipping: We do ship outside of the United States, however, please note that any additional duties and taxes assessed by customs are the responsibility of the customer

 

Returns

We want you to be completely satisfied with your order, if for any reason you are not satisfied we can offer you an exchange or store credit within 10 days of delivery.  All jewelry must be returned unworn, undamaged, and in its original packaging. Please contact info@saintannjewelry.com with your notification as to which item you are exchanging before shipping it back to us.

We do not offer free returns. Return shipping charges are the responsibility of the purchaser. You can send items back by using any trackable/insured shipping method to:

Saint Ann Jewelry LLC

9701 Wilshire Blvd. Suite 800,

Beverly Hills,  California 90212

Please be sure your return package is pre-paid. We are unable to accept COD return packages. For any questions, please contact us at info@saintannjewlry.com.

 

Final Sale

All Custom orders and sale merchandise are final sale. We will not accept returns, or order cancellations on custom or sale merchandise. Saint Ann Jewelry purchased at independent boutiques and department stores must be returned to the location where purchased. Please contact the individual boutique or store for their return policy.

 

Caring For Your Jewelry

Keep your heirlooms sparkling for generations.

GOLD & DIAMONDS

Mix a small amount of mild dish soap (free of detergents) with warm water in a glass bowl. Put the jewelry into the bowl and let sit for a few minutes. Use a soft toothbrush to gently scrub the jewelry. Remove item from soapy water, rinse it with clean water in the bowl so as not to lose the jewelry down the drain.  Dry thoroughly with a soft polishing cloth. 

You can quickly clean your jewelry before wearing it by using a soft cloth for cleaning your eye glasses or a microfiber cloth.

Keep your jewelry away from chemicals. Precious metals such as gold and silver as well as some gemstones can be damaged by exposing them to chemicals.  Substances like, lotion, hair products, perfume or other cosmetics can contain chemicals that will permanently damage the surface of your precious and semi-precious gems. Always remove fine jewelry before cleaning the house with chemicals or swimming in a chlorinated pool.

For any questions or concerns regarding the care for your fine jewelry please send an email to:  info@saintannjewlery.com

 

DISCLAIMER OF LIABILITY

We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

By visiting this Web Site, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.